Terms of Service

By downloading, installing, or using the Plumped application or website (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Plumped (“Plumped”, “we”, “our”, or “us”). By using the Service, you represent that you are at least 16 years of age and have the legal capacity to enter into this agreement.

Plumped is a personal skincare decision engine designed to help users understand their skin and make informed product choices. The Service includes:

• AI-powered skin analysis using photos and self-reported skin data.
• Personalised skincare product recommendations and routine suggestions.
• A product comparison engine aggregating data from partner retailers.
• Educational content about skincare ingredients, formulations, and routines.
• Affiliate-linked purchasing pathways to partner retailers.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We are not liable to you or any third party for any such modification, suspension, or discontinuation.

To access certain features of the Service, you must create an account. When creating and maintaining your account, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your password and accept responsibility for all activity that occurs under your account.
• Notify us immediately at legal@plumped.co if you suspect any unauthorised use of your account.
• Not share your account credentials with any third party.
• Not create more than one account per person.

We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in fraudulent activity.

You agree to use the Service only for lawful purposes. You must not:

• Use the Service in any way that violates applicable local, national, or international law or regulation.
• Upload skin photos of individuals other than yourself without their explicit consent.
• Attempt to gain unauthorised access to any part of the Service, its servers, or related systems.
• Transmit any unsolicited or unauthorised advertising or promotional material (spam).
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Service.
• Use the Service to collect or harvest personal data about other users.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use automated tools (bots, scrapers) to access or extract data from the Service without our written permission.

Violation of this policy may result in immediate termination of your account and, where appropriate, referral to law enforcement authorities.

Our Content

The Service and its original content (including but not limited to text, graphics, logos, icons, images, audio clips, software, and the Plumped name and branding) are the exclusive property of Plumped and its licensors, and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of the Service without our prior written consent.

Your Content

By uploading skin photos or other content (“User Content”) to the Service, you grant Plumped a non-exclusive, royalty-free, worldwide licence to use, store, process, and display your User Content solely for the purpose of providing and improving the Service. You retain all ownership rights to your User Content. You represent and warrant that you have all necessary rights to grant this licence.

Feedback

Any feedback, suggestions, or ideas you provide regarding the Service may be used by Plumped without restriction or compensation to you.

Plumped operates as a comparison and recommendation engine. We participate in affiliate marketing programmes and may earn a commission when you purchase products through links on our platform.

• Affiliate links are clearly identified where required by applicable regulations.
• Commission earnings support the provision of free-tier features within the Service.
• The price you pay for any product is not affected by our affiliate relationship.
• We are not responsible for the products, services, or policies of affiliated retailers.

The Service is provided on an “as is” and “as available” basis without any warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, Plumped expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Any warranty that the Service will be uninterrupted, timely, secure, or error-free.
• Any warranty as to the accuracy, completeness, or reliability of any product information, ingredient data, or recommendations provided through the Service.
• Any warranty that results obtained from the use of the Service will meet your requirements or expectations.

Skincare results are highly individual and depend on numerous factors outside our control. Plumped makes no guarantees about the efficacy of any recommended product for your specific skin type or condition.

To the fullest extent permitted by applicable law, Plumped and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, goodwill, or other intangible losses.
• Any adverse skin reactions or injuries arising from use of recommended products.
• Unauthorised access to or use of our servers and any personal information stored therein.
• Interruption or cessation of transmission to or from the Service.
• Any bugs, viruses, or similar harmful code transmitted through the Service by any third party.

In no event shall our total aggregate liability to you exceed the greater of (a) the amount you paid, if any, for accessing the Service in the twelve months preceding the claim, or (b) one hundred euros (€100). Some jurisdictions do not allow the exclusion or limitation of certain damages; if these laws apply to you, some or all of the above exclusions or limitations may not apply.

You agree to defend, indemnify, and hold harmless Plumped and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use of or access to the Service.
• Your violation of any term of these Terms.
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right.
• Any User Content you submit to the Service.

You may stop using the Service and delete your account at any time through the in-app settings or by contacting us. We will process your deletion request within 30 days.

We reserve the right to suspend or terminate your access to the Service, with or without notice, for any of the following reasons:

• Violation of these Terms or our Privacy Policy.
• Conduct that we believe may harm Plumped, other users, or third parties.
• Requests from law enforcement or government agencies.
• Extended periods of inactivity (with prior notice).

Upon termination, all rights granted to you under these Terms will immediately cease. Provisions that by their nature should survive termination (including intellectual property, disclaimers, and limitation of liability) will survive.

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through the competent courts. EU consumers retain all statutory rights under applicable consumer protection laws, which these Terms do not override.

The European Commission provides an Online Dispute Resolution (ODR) platform accessible at ec.europa.eu/consumers/odr for consumers in the EU.

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Notify you via email or an in-app notification at least 14 days before the changes take effect.
• Where required by law, seek your renewed consent before applying new terms.

Continued use of the Service after the effective date of revised Terms constitutes your acceptance. If you do not agree to the new Terms, you must stop using the Service and delete your account.

If you have any questions about these Terms of Service, please contact us: